1.What sizes do MBTs come in?
MBTs start from a size 35 to 41 2/3 (European) in the womens range and 41 to 47 (European) in the mens range. MBT sizing is different therefore your size will vary depending on the style. Please visit your nearest MBT stockist for further advice.
2.What is the difference between MBT's classic and dual board (aka lower) soles?
The new Dual Board (lower) sole provides the wearer with the same benefits as the classic one,the only difference between the two sole constructions lies in the feeling for the wearer. While still curved, the Dual Board construction reduces the heights of the sole by approximately 8mm, offering a new slender look and additional style choice to customers.
3. Are children allowed to wear MBT?
The size range of MBT defines the target group. (Size 35 2/3 -47). Each age group can benefit from the technology of physiological footwear.
4. Can I wear MBTs every day?
The more you wear your MBTs, the more your body will feel the benefits. Try to wear your MBTs as regularly and as often as possible.
5. Can I do the following in MBTs: squash, badminton, tennis and football?
MBTs replicate walking on an uneven surface; imagine playing squash, etc. on uneven ground. Therefore, it is not suitable to wear MBTs for these specific sports or for agility sports, in general. MBTs can be used when exercising with free-weights, step and aerobics. These activities should only be taken up once you are use to walking correctly in MBTs and have reached a good fitness level (approximately 12 weeks).
6. Can I use MBTs in the gym?
MBTs should be used solely as a walking shoe for the first 8 to 12 weeks (depending upon your fitness level). Once you have gotten used to this then you can start to expand your use into other areas such as training in the gym on the treadmill, stationary bike or eliptical walker. MBTs are not a stability shoe so should not be used for agility activities such as aerobics or fast running.
7. Can I run and jog in MBTs?
Yes, MBTs are perfect for jogging, as demonstrated in the video/DVD. MBTs are suitable for training but not for competitions. Always make sure that you are comfortable walking in them first, beginning with the recommended time. MBT Academy recommends that you wear your MBTs for 12 weeks before you begin to use them for sport.
8. Are MBTs good for standing all day?
MBTs are absolutely great for typically healthy people who stand all day. They are designed to decrease pressure to the skeletal system. A regular shoe impact enters directly through your heel, traveling into your joints and skeletal system. In comparison, MBTs transfer the shock behind the heel and body. We suggest rocking back and forth in your MBTs while you stand.
This activity increases circulation, reduces shock to the body, and helps you to stand for longer periods of time:without discomfort and pain.
9.Can I contact you by phone?
Yes we are reachable by phone,see contact us page. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling. If you are calling about the status of your order, please leave your name, order number if you have it, and phone number. If you are calling to check the availability of a shoe, please let us know which shoe(s) you are interested in.
10.Do you charge for shipping and sales tax?
No. There is never sales tax and all are shipped to you free of charge.
11.What about delivery time?
For packages shipping,all orders may take a bout 1week delivery time to your door and also trackable online any time.
12.How do I track my order?
Most orders can be tracked by going to order tracking .Once you make orders here,you will get an email noticing Order confirmation with tracking number together.And tracking numbers could be trackable online in 36hours later.Please contact us via email if you need further tracking assistance.
13.Where do I return my shoes?
Please ask an request feedback now on our website,we will reply soonest into your email including return information.
14.How long will it take to process my return?
We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.
15.What if I have worn my shoes? Can I still return them?
No.We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us they will be shipped back to you at your expense. All shoes asking for return should be in new condition,including package.
16.I do not have a PayPal account?
You do not need one; you can pay by debit/credit card. Details on how to do this are displayed in the information panel to the right.
17.My order still says processing after a few days?
This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.
18.What if i am not available on my delivery date?
If you are not available to sign for your order then it will be returned to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.
19.Do I have to sign for delivery?
Yes, all orders require a signature.
20.How long is delivery?
Delivery usually takes about a week to ten days but customers usually receive their order in about a week.If your order exceeds this time then please contact us and we will chase things up for you.
21.Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
